What qualifies Frank to teach resilience?

For one thing, he used to be homeless and unemployed, and is now a respected Harvard Business School graduate, social scientist, and financial wellness expert – but that’s not even the most interesting thing about Frank.

There’s a genuine warmth to him, a way his face lights up when he talks about the work he does and how he feels when clients tell him that something he said changed their perspective. He has a long list of awards and media appearances to his name – but he also has a quick laugh and sense of humour that makes him so relatable as a teacher and speaker.

In short, he’s one of those people you just want to listen to. For the relevant, insightful, profoundly helpful things he has to say – but also because of the way he says them.